In its lifetime, almost all jewelry will need some sort of service. Gordon’s offers a variety of services and programs to protect your jewelry. These include our Lifetime Diamond Commitment, available on any purchase of covered diamond jewelry, and our in-store services. (These services may not be available at all stores and prices and service time may vary. Check your local Gordon’s store for details.)
Gordon’s Lifetime Diamond Commitment
Since 1905, our commitment to our diamond customers is second to none. Gordon’s wants to ensure that you'll enjoy the full beauty and brilliance of your diamond for a lifetime. With your diamond purchase, Gordon’s presents its Lifetime Diamond Commitment.
What the Warranty Covers
This limited warranty covers diamond rings, diamond earrings, diamond bracelets, diamond necklaces and diamond pendants valued at a retail purchase amount of two-hundred dollars ($200) or greater. Gordon’s warrants that your diamond merchandise during normal use will be covered if chipped, broken or lost from its original setting. If an item selection qualifies for the commitment, "Lifetime Diamond Commitment: Yes" will appear under the Details section of the product page
What the Period of Coverage Is
This Gordon’s limited warranty provides coverage for as long as you, or the person receiving the jewelry as a gift, own the jewelry.
What We Will Do to Honor Our Commitment
If your diamond becomes chipped or broken or is lost from its original setting during normal use, return the jewelry to any Zales, Gordon’s or Zales Outlet store. We will replace the diamond with one of similar value and quality at no charge to you. In the event that the diamond cannot be replaced because of the uniqueness of the stone, setting or the damage that has been incurred to the mount or prongs, the sole remedy may be for us to replace the entire item with similar merchandise at no charge to you.
What You Must Do to Maintain Warranty Coverage
To maintain your Diamond Commitment Limited Warranty, you need only bring your diamond merchandise to a Zales, Gordon’s or Zales Outlet every six months for cleaning and inspection and any repairs that must be made to maintain the integrity of the item, along with your inspection record. When you bring your diamond merchandise to us for your semiannual inspections, a Jewelry Consultant will note each inspection on your inspection record. The cleaning and inspection will be provided without charge to you. You may also bring in your Gordon’s Diamond merchandise at other times for cleaning and inspection without charge.
What the Warranty Does Not Cover
This limited warranty does not cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings, inspected and repaired by Gordon’s are covered by this warranty.
Charges for repairs identified during an inspection as being necessary to maintain the integrity of the diamond ring, diamond earrings, diamond bracelet, diamond necklace or diamond pendant shall be the guest’s responsibility and they are not covered by this limited warranty. Failure to make the identified repairs may void this limited warranty.
This gives you specific legal rights and you may also have other rights which vary from state to state.
Lifetime Guaranteed Trade-In Value on Bridal Sets and Diamond Solitaires
Gordon’s will gladly accept your Gordon’s diamond bridal set, solitaire ring, solitaire earrings, necklace or solitaire pendant with a valid Gordon’s sales receipt toward your next diamond jewelry purchase, provided the net purchase price of the new item is at least twice the price you paid for your original diamond purchase. We guarantee that the item you trade in will be valued for trade-in by Gordon’s at 100% of its original net purchase price.
Guest Return and Exchange Policy
GordonsJewelers.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our distinctive Guest Return and Exchange Policy. Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.
GordonsJewelers.com provides you with two easy methods for returning an item.
Credit Purchases. If you return an item purchased with a credit card, the refund will be credited to your account.
A regular cleaning and inspection is one of the best things you can do for your jewelry. Not only does it keep your jewelry looking great, it gives your jeweler a chance to look for problems like bent clasps and loose prongs before the jewelry breaks. All of our stores have the ability to clean your jewelry, and some may have jewelers on staff ready to give it a closer examination.
If you have a loose diamond you would like set, bring it in to your local Gordon’s store. We'll help you choose a mounting that fits your stone and your tastes, and we'll professionally mount the diamond for you.
It's important that your ring fit comfortably. We encourage you to use our ring size chart before placing your order. Ring sizing policies in our stores can vary - ask your sales representative for details. Gordon’s will resize your rings quickly, professionally and affordably. Keep in mind, certain rings, especially those with channel-set stones, may not be sizable at all. Please read each product description carefully for exceptions.