Tracking Your Order

At our distribution center, order tracking is assigned to FedEx packages almost immediately after your item has shipped. To obtain your FedEx tracking number contact our customer service center at 1-888-GORDON1 (1-888-467-3661).

GordonsJewelers.com is able to provide tracking information for packages shipped via FedEx; however, we are unable at this time to provide tracking information for packages shipped via U.S. Postal Service (USPS).

The status of your order is easy to find.

  • Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order. Ensure delivery of all order status communications by adding customersupport@GordonsJewelers.com to your email address book or contact list.
  • Visit the Web site. Click on My Gordon's or Order Status to view information about your most recent orders (including tracking information) as well as past orders. The Order Status represents where in the process your order exists from the time you place the order to the time it ships from our distribution center. Once your order leaves the distribution center, the package is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered. The tracking information is accessible from Order Status when it becomes available.
  • Contact us. If you still have questions about your order.
  • Call 1-888-GORDON1 (1-888-467-3661) to speak with a Customer Service Representative.

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